Terms of Business

Review the Chase Monro Client Care Pack (October 2026) below. If it doesn't load, download the PDF.

Settle My PCP is a trading style of Chase Monro Claims Ltd. Chase Monro Claims is registered in England and Wales. Registered number: 08314551. Registered office: 5 Glenn Building South 10 A Moor Lane, Crosby, Liverpool, England, L23 2UN. Chase Monro Claims Ltd is a claims management company authorised and regulated by the Financial Conduct Authority for regulated claims management activities. Firm Reference Number: 831404.

Chase Monro Claims Ltd is registered with the Information Commissioner's Office (ICO), registration number ZA446621.

You can claim for free without using a claims management company by contacting your lender directly. If your complaint isn't successful, you can refer it to the Financial Ombudsman Service for free. For more information on the FCA's car finance investigation, visit the FCA website.

Settle My PCP does not charge customers for its free eligibility check service.

In successful cases, Chase Monro Claims Ltd charges fees of 18% to 36% (including VAT). A success fee will be deducted from each successful claim. You can cancel Chase Monro Claims' service for free within 14 days. After 14 days, Chase Monro Claims may charge £100 per hour including VAT for reasonable preparation, processing and submission work carried out up to cancellation, plus applicable disbursements. Any charge will be reasonable and capped at the amount that would otherwise have been payable if the contract had continued and full compensation had been received. An equivalent service fee may apply after a third-party offer, or after rejection of a qualifying Financial Ombudsman Service guideline offer.

Chase Monro Claims may refer your claim to a firm of solicitors. If we do, we will receive a referral fee from the solicitors for doing so. In successful cases, your solicitor will charge a success fee of 18% to 36% including VAT. This success fee will be deducted from each successful claim. Separate solicitor engagement terms, cancellation rights and charges apply to solicitor work; Chase Monro Claims' £100 hourly rate does not apply to solicitor work. Solicitor charges will be applied at the solicitor's normal hourly rates and will be in line with the SRA guideline hourly rates which can be found here. You will be provided with an invoice detailing the work undertaken, by whom and the amount of time spent on each task.

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