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Cookie Policy

Last updated: 9 October 2026

Necessary cookies and similar technologies

We use necessary cookies and storage so the website and claim form work securely. This includes PHP/session cookies, CSRF protection, form operation, and Kount fraud-prevention/session technology. These are not used for advertising and cannot be switched off through our cookie banner.

Optional nonessential cookies

We only use analytics, advertising pixels, click attribution, browser conversion events, click signals and journey tracking if you choose Accept nonessential cookies. If you reject or withdraw, these tags and storage are blocked or cleared where possible.

Our optional vendors are: Google Analytics 4, Meta Pixel, TikTok Pixel, X Pixel, Taboola Pixel, Quora Pixel, Reddit Pixel and Microsoft Clarity.

Your choice

Your affirmative choice is stored in the cookie pcp_cookie_consent for approximately six months under .settlemypcp.co.uk for the apex and www domains. You can change or withdraw your choice at any time using the Manage cookies button on the site.

Rejecting nonessential cookies does not stop you submitting a claim form or using essential services. It stops nonessential marketing/analytics tags, attribution cookies and related browser storage.

Examples of optional cookies

  • Google: _ga, _ga_*, _gid, _gcl_au
  • Meta: _fbp, _fbc
  • TikTok/X/Taboola/Quora/Reddit/Clarity: vendor cookies and local/session storage used for ad measurement, attribution and analytics.

Contact us

Questions about cookies can be sent to office@chasemonroclaims.co.uk. Cookie data is handled in line with our Privacy Policy.

Last updated: 9 October 2026

Privacy Policy Terms of Business Terms & Conditions Cookie Policy Cancellations Complaints
Settle My PCP is a trading style of Chase Monro Claims Ltd. Chase Monro Claims is registered in England and Wales. Registered number: 08314551. Registered office: 5 Glenn Building South 10 A Moor Lane, Crosby, Liverpool, England, L23 2UN. Chase Monro Claims Ltd is a claims management company authorised and regulated by the Financial Conduct Authority for regulated claims management activities. Firm Reference Number: 831404.

Chase Monro Claims Ltd is registered with the Information Commissioner's Office (ICO), registration number ZA446621.

You can claim for free without using a claims management company by contacting your lender directly. If your complaint isn't successful, you can refer it to the Financial Ombudsman Service for free. For more information on the FCA's car finance investigation, visit the FCA website.

Settle My PCP does not charge customers for its free eligibility check service.

In successful cases, Chase Monro Claims Ltd charges fees of 18% to 36% (including VAT). A success fee will be deducted from each successful claim. You can cancel Chase Monro Claims' service for free within 14 days. After 14 days, Chase Monro Claims may charge £100 per hour including VAT for reasonable preparation, processing and submission work carried out up to cancellation, plus applicable disbursements. Any charge will be reasonable and capped at the amount that would otherwise have been payable if the contract had continued and full compensation had been received. An equivalent service fee may apply after a third-party offer, or after rejection of a qualifying Financial Ombudsman Service guideline offer.

Chase Monro Claims may refer your claim to a firm of solicitors. If we do, we will receive a referral fee from the solicitors for doing so. In successful cases, your solicitor will charge a success fee of 18% to 36% including VAT. This success fee will be deducted from each successful claim. Separate solicitor engagement terms, cancellation rights and charges apply to solicitor work; Chase Monro Claims' £100 hourly rate does not apply to solicitor work. Solicitor charges will be applied at the solicitor's normal hourly rates and will be in line with the SRA guideline hourly rates which can be found here. You will be provided with an invoice detailing the work undertaken, by whom and the amount of time spent on each task.

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